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Claiming Your VAT Exemption

At Adaptio we want to offer you as much support as possible.

If you are chronically sick and disabled then it is possible to claim an exemption from paying VAT on your Adaptio bathroom provided it is for personal or domestic use.

This would apply to both the products installed and the installation work itself.

We are able to do this as part of an approved HMRC scheme.

What HMRC mean by ‘chronically sick or disabled’

For VAT purposes, you’re chronically sick or disabled if you have:

  • a physical or mental impairment which has a long term and substantial adverse effect upon your ability to carry out everyday activities;
  • a condition which the medical profession treats as a chronic sickness (that’s a long-term health condition);

For VAT purposes, the term ‘chronically sick or disabled’ doesn’t include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but isn’t chronically sick or disabled.

You don’t need HMRC’s permission to declare that you’re disabled or chronically sick, however if you are unsure whether your condition means you’re chronically sick or disabled you may wish to consult your doctor or other medical adviser.

What HMRC mean by ‘personal or domestic use’

This means that the goods are made available specifically for the use of an individual disabled person.

The following aren’t ‘personal’ or ‘domestic’ uses and aren’t VAT free:

  • goods used for business purposes;
  • goods supplied to or for an in-patient or out-patient of a hospital or to or for a resident of a nursing or care home where the goods are for use in the care or treatment provided in the hospital or nursing or care home.

What should I do next?

Please download and complete Part Two of the attached VAT Exemption Declaration Form and return it to us. Provided you meet the eligibility criteria VAT will not be applied to your invoice.

It is our responsibility at Adaptio to charge the correct amount of VAT.


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